The staff was very friendly and helpful
I have had excellent service from the time I bought my bike. The staff was very friendly and helpful. I hope the new company hasn't changed that.
Robert, Salmon ID
Keep up the great work!
These guys at Grizzly are terrific! I had a recall problem while traveling from California and the service department had me back on the road in under three hours! Amazing! Luke, John, and the service techs really went above and beyond to get us on the road again. This is a FIVE STAR dealership and local riders don't know how lucky they are to have such a high quality facility in their backyard. Way to go Kurt Russell… keep up the great work!
John, Santa Rosa CA
Love this place
I've know Kurt Russell for many years and bought my first H-D from him in 2002. We then purchased my second H-D and my wifes first from Eric Allen. And Stephanie in MotorClothes has always been the best helping us find and getting what we needed and wanted in H-D MotorClothes and accessories. Ever since we've known all three of these people they have always been focused on the customer and providing the best customer service EVER! Whatever the problems have been in the past with that shop and the previous owners I'm sure are long gone and in the past. There is no doubt in my mind that under new ownership and leadership customer service will be the focus and I will be completely surprised that as GM Kurt will let that fail. Kurt is a man of honor and integrity he only knows how to succeed; we wish Grizzly Harley-Davidson all the success in the world.
Very talented and professional
I attended the grand opening for Grizzly Harley-Davidson… it is no longer Montana Harley. The new owners are very gracious people and their staff is friendly and helpful. The store is stocked with a large variety of bikes, clothing and accessories. The grand opening festivities (Food, Live Music, Games, Vendors, Bike Wash, Etc.) were awesome! All the vendors (2 Live Bands, Tattoo Artists, Face Painter, Food Caterer) were very talented and professional, and I had an excellent time! I have to say it is the nicest and cleanest Harley-Davidson Dealership I've seen and I will definitely be going back and taking my friends with me!!!
Stacey, Lewiston ID
Very pleasant, helpful, honest
Thank you to the Grizzly Harley team, and mostly to Larry G. He was very pleasant, helpful, honest with my sale. I had my wife drove to Missoula to get the Bike, He loaded it and made sure it was secure, did the paperwork and stayed 2 hours after closing time to be done for her. Great sale team there. I will buy again to be sure.Roy and Diane Standley
Roy, Billings MT
Breath of fresh air
The new ownership is a breath of fresh air in Western Montana. I have had great experiences with sales, service, and parts with this dealership following the transition. The people are friendly and always know your name. Service is great and they all know how to have fun at this store. Larry is flat out the best, he is the reason I will keep coming back and why I will buy my next bike from Grizzly. Stephanie always calls you by name and gives away big smiles. Luke and John are great service advisors and they treat you right every time. There is definitely lots to like at Grizzly Harley-Davidson, they are my prefered dealer in Western Montana.
Todd, Missoula MT
Road down to have a front tire mounted and bal. Service was excellent. Staff was very friendly and helpful. Very impressed. Got my business back prior experience with last ownership was not so good been going elsewhere… Nice to see first hand new owners are doing Harley justice… Thank you.
Everybody loves their job
You guys are great, every person I meet. Everybody loves their job all have smiles. Other business should take a long look at Missoula Harley. Luke in service is great eager to get the job done and to please. We are glad to see you all, and will be in often. Greg & Tammy
Greg, Alberton MT
I have a 2005 Electra Glide Screamin Eagle, which developed "shifting problems south of Lola. I rode back slowly about 40 miles to the Missoula Harley Dealer. I went directly to the Service Department and was greeted by Luke. (I remember Luke, Eddie and others from my last experience when I had to have some major work done in 2010). Luke wrote-up the service documents and had the bike in the service bay within 10 minutes. Todd worked on the Bike and quickly diagnosed the problem. Fortunately, for me the part was in stock and installed promptly. Todd contacted me in the waiting area to have me sit on the bike to adjust the Shifter Levers correctly. I also purchased a couple of t-shirts while I was waiting and my riding friend bought a kit for his front forks. Overall, once again this Dealership and the staff we were involved with were courtesy, knowledgeable, and quick to assist the customer and exhibited total professionalism.Thank you once again for allowing me to continue my trip with minimal down time. Don Dreyer (Retired Army Sergeant Major)
Donald, Puyallup WA
Hats of to the service department. brought my bike in for a master cylinder cap. I was there just before closing and was treated wonderfully and like it was no problem at all even though it took a bit after business hours to repair. Started buying and servicing in butte several years ago but now will return. Thank you…
Bill, Stevensville MT
Thanks very much
A huge thanks to John P and the techs who replaced the stator in my wife's '05 Heritage. We were on a vacation ride and her stator burned up 50 miles from your shop. We nursed it back to you guys in the late afternoon. We were back on the road by 9:30 the next morning. Thanks for busting on it so fast and having the parts in stock. Regards, Tim and Melinda
Tim, Redmond WA
I will always be a customer here
This past June, my friends and I stopped in on our way to Glacier Park. I traded for a Fat Boy Anniversary and couldn't be happier with it. The sales/service was awesome. Even after getting back home to Okla. I have received calls and they have gone out of their way to make sure I have everything I need with my purchase. This is a premier dealership, I will always be a customer here.